Order Process
1. Confirm the packaging bag details.
From the packaging material thickness, shape, size, color, logo design such as if your logo 1 color printed on 1 side or it's multi-color's logo, with any accessory such as interior pockets with zip top closure or button closure, quantity, address for shipping, time schedule for better shipping option to suggest, usage of the packaging etc. The more accurate of the bag custom requirements you provide, the better suggestions we can offer.
2.Price negotiation.
There are a few important factors to consider when looking to create a custom packaging. Variables that will affect cost are the material, size, shape, color, accessory's design, the quantity ordered and the number of colors in the logo.
3.Artwork Approval.
We'll process the artwork with all your personalized requirements for your approval, to avoid the text or design happened any error or deformation please provide the original high resolution convert to curve AI/PDF/PSD logo file. Please note that Pantone CMYK is used as the standard for printing, and a color difference of 10% error range is normal. And all bags we produced handmade, if the size plus or minus 1cm is normal.
4.Sample confirmation. (lead time: 3-10 working days)
Sample will be arranged according to above the custom artwork we confirmed, if time urgent, your contact sales can send sample picture or take a video for immediate check. Related cost will be paid by buyer.
5.Payment. (Bank charge will be paid by Buyer.)
100% payment for amount less than USD1000, the other 50% as deposit, 50% before shipment. We can support you pay via Credit Card (Visa, Mastercard), T/T, PAYPAL, PAYPAL_BNPL, APPLE_PAY, GOOGLE_PAY, PIX, OXXO, BILLIE, GC_REAL_TIME_BANK_TRANSFER.
6.Mass production. (10-20 working days)
Order will be arranged once the finance team received the deposit payment.
7.Picture or video to check.
Your contact sales will tell you how the process going, send you picture or video if all items finished, and all process will be updated from our side.
8.Remainder Payment.
After get your approval and we received the remainder payment, all goods will be get into the next shipment process.
9.Shipment.
Tracking number or Bill of Lading and related information will be sent to you within one week after goods on shipment process. You can track it online by yourself, and our contact sales will send you the tracking update let you know where and when you'll receive the package.
(1). If shipment By Express(DAP terms door to door service there's normal express via 7-12days and faster express option via 3-7 working days in normal condition, better for items less than 50kg).
(2). If shipment By normal Sea(FOB terms, economic to destination sea port with long shipping time such as one month to US or Europe, better for items over than 50kg and time not emergency).
(3). If shipment By Sea/rail/truck+express (DDP service, all custom duties and import taxes included, shipping time 25-45 working days in normal condition).
To reflect the policies of the shipping companies we use, shipping rates for most items are weight-based, the other is packaging size. And all weights will be rounded up to the next 0.5 or 1kg.
10.After-sale.
We want every item that you purchase from Rushui can bring you more fulfill and happiness. Should you receive the wrong item, or if the products are damaged, we will exchange them at no cost to you. Items must be returned within 30 days of delivery. The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure credit.
If you need to return an item, please contact us with your order proforma invoice number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Tips: cotton canvas packaging bags should be cleaned in cold water and by hand. In case of washing them in a washing machine, a short program and always in cold water. It’s also very important to dry the cotton bag where it’s not in direct sunlight to prevent the colors from fading.
Thank you for your support and confirm our work, thanks again for your purchasing to let our earth more natural and green, welcome to contact us anytime and we're grateful to have your join us to protect the plant via using less plastic bags.